- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- What is check in/check out time?
- Check in is at 3 PM, check out is at 12 noon.
- Do you allow smoking on property? In the rooms?
- The Hotel Burnham is an entirely non-smoking hotel.
- How much do you charge for high speed/wifi internet access?
- We offer wireless internet access for $11.99/night, however, WiFi is always complimentary for our Kimpton InTouch Guest Loyalty members.
- Do you have high-speed wired and/or wireless internet access available?
- Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Our onsite fitness center boasts state-of-the art equipment, including two Precor treadmills with video monitors, a Precor elliptical machine with video monitor, an exercise bike, an adjustable incline bench, free weights, exercise balls and an abdominal machine.
- Do you offer room service? What are the hours?
- Room service is provided by our restaurant, Atwood Café, 24 hours a day. However, there is a limited menu on weekends and daily between 10:00 p.m. and 7:00 a.m.
- Do you have a business center? What are the hours?
- We do have a business center available for your use. It includes a PC and a MAC computer with access to a printer, scanner and copy machine. There may be a charge associated with these services.
- Do you have a swimming pool?
- We do not have a pool on property.
- Do you have a spa? What are the hours?
- We have in-room spa services available. Please contact the concierge to set up these services.
- How do I get to the hotel?
- You can find directions to the hotel here.
- Do you offer free shuttle service to/from the airport?
- We do not offer shuttle services to or from the airport, but our concierge is happy to make arrangements for you.
- What are your cross streets?
- Hotel Burnham is located at the corner of Washington Street and State Street.
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- We offer valet parking at the hotel at a charge of $50 per night. The fee for this service is not included in the room rate unless you have purchased one of our special hotel packages that include complementary parking.
- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Our suites allow rollaway beds, cribs and/or playards. Unfortunately, due to fire codes, we cannot make these items available for Deluxe Rooms.
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- You will need to make any changes to your reservation through the website you used to make your original reservation.
- What is the minimum age requirement to check in to the room?
- Minimum age requirement for check in is 18 when not accompanied by an adult.
- What is your cancellation/deposit policy?
- We have a 24-hour prior-to-arrival cancellation policy. You must cancel by 6:00 p.m. Central Time the day prior to arrival to avoid penalty.
- Is my ID/passport required at check in?
- We do require a photo ID at the time of check in for all reservations.
- What age do kids stay for free?
- Kids aged 17 and under stay for free when accompanying an adult. (If extra bedding is required, additional fees may be associated.)
- Do you have connecting rooms?
- We do have a limited number of connecting rooms on the property. They are available on request only and cannot be guaranteed.
- Do you have accessible rooms?
- Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here.
- Do you have an early departure fee?
- An early departure fee totaling the cost of one night's stay (room charge and applicable taxes) may apply on all reservations.
- What are the hours of the restaurant/bar/lounge?
- Breakfast: Monday - Friday, 7:00 a.m. - 10:30 a.m.
Brunch: Saturday & Sunday: 8:00 a.m. - 3:00p.m.
Lunch: Monday - Saturday: 11:30 a.m.-3:00 p.m.
Dinner: Sunday - Thursday: 5:00 p.m. - 9:30 p.m. & Friday - Saturday: 5:00 p.m. - 10:00 p.m.
Bar Service: Monday-Sunday: 11:00 a.m.-10:00 p.m.
- I have questions about my bill. Who do I call?
- For all billing issues, please contact our Accounting Department.
- What forms of payment are accepted to pay for my room?
- We accept all major credit cards.
- Are pets allowed? Are there restrictions for weight, height or types?
- Pets are welcome at the Hotel Burnham with no restriction on types or size. Pet owners will be asked to fill out a waiver form accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
- Do you have pet free rooms for those with allergies?
- For details on reserving a deep cleansed – "pet free" room contact our VIP Reservations at 312.325.7214.
- Do you have pet sitting or dog walking services?
- Pet-sitting and dog walking services are available through our concierge. Please contact the concierge in advance for these services.
- How far do you have to walk to take your pet out?
- It is a six-block walk to Grant Park, a wonderful place to exercise yourself and your pet. Grant Park is at the corner of Jackson and Michigan.
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Contact the concierge prior to your arrival to set up these services.
- How do I book a meeting?
- Fill out an RFP online form to host your next meeting at Hotel Burnham.
- How can I create a unique atmosphere during my meeting?
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Do you offer special group rates?
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- How do I find out more about booking a meeting at Hotel Burnham or another Kimpton Hotel?
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- How can I book a wedding at a Kimpton Hotel?
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
Still have a question? Contact Us