frequently asked questions
Frequently Asked Questions
General
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have high-speed wired and/or wireless internet access available?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you offer room service? What are the hours?
- Do you have a business center? What are the hours?
- Do you have a swimming pool?
- Do you have a spa? What are the hours?
Transportation/Directions
- How do I get to the Hotel?
- Do you offer free shuttle service to/from the airport?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
Reservations
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Is my ID/passport required at check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Do you have ADA rooms?
- Do you have an early departure fee?
Restaurant
Accounting
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Do you have pet free rooms for those with allergies?
- Do you have pet sitting or dog walking services?
- How far do you have to walk to take your pet out?
Concierge
Meetings
- How do I book a meeting?
- How can I create a unique atmosphere during my meeting?
- Do you offer special group rates?
- My company feels strongly about sustainable partnerships; how can Hotel Burnham incorporate an eco-friendly element to our meeting?
- How do I find out more about booking a meeting at Hotel Burnham or another Kimpton Hotel?
- How can I book a wedding at Hotel Burnham?
Still have a question? Contact Us
General
- Question
- What is check in/check out time?
- Answer
- Check-in is at 3:00 p.m., check-out is at 12 noon.
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- The Hotel Burnham is an entirely non-smoking hotel.
- Question
- How much do you charge for high-speed Internet access?
- Answer
- Complimentary wireless high-speed Internet service is available throughout the hotel for our Kimpton InTouch members.
- Question
- Do you have high-speed wired and/or wireless internet access available?
- Answer
- Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- Our onsite fitness center boasts state-of-the art equipment, including two Precor treadmills with video monitors, a Precor elliptical machine with video monitor, an exercise bike, an adjustable incline bench, free weights, exercise balls and an abdominal machine.
- Question
- Do you offer room service? What are the hours?
- Answer
- Room service is provided by our restaurant, Atwood Café, 24 hours a day. However, there is a limited menu on weekends and daily between 10:00 p.m. and 7:00 a.m.
- Question
- Do you have a business center? What are the hours?
- Answer
- We do have a business center available for your use. It includes a PC and a MAC computer with access to a printer, scanner and copy machine. There may be a charge associated with these services.
- Question
- Do you have a swimming pool?
- Answer
- We do not have a pool on property.
- Question
- Do you have a spa? What are the hours?
- Answer
- We have in-room spa services available. Please contact the concierge to set up these services.
Transportation/Directions
- Question
- Do you offer free shuttle service to/from the airport?
- Answer
- We do not offer shuttle services to or from the airport, but our concierge is happy to make arrangements for you.
- Question
- What are your cross streets?
- Answer
- Hotel Burnham is located at the corner of Washington Street and State Street.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- We offer valet parking at the hotel at a charge of $45 per night. The fee for this service is not included in the room rate unless you have purchased one of our special hotel packages that include complementary parking.
Reservations
- Question
- Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
- Answer
- Our suites allow rollaway beds, cribs and/or playards. Unfortunately, due to fire codes, we cannot make these items available for Deluxe Rooms.
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- You will need to make any changes to your reservation through the website you used to make your original reservation.
- Question
- What is the minimum age requirement to check into the room?
- Answer
-
- A parent or guardian must sign a statement accepting responsibility for all charges and/or damages associated with the reservation.
- Mini-bars will be locked and no key will be given to the minor.
- Normal hotel rules apply, such as no more than the allowed number of people in guestrooms at any time.
- Question
- What is your cancellation/deposit policy?
- Answer
- We have a 24-hour prior-to-arrival cancellation policy for most reservations and a 72-hour cancellation policy for packages and specials. You must cancel by 6:00 p.m. Central Time the day prior to arrival to avoid penalty.
- Question
- Is my ID/passport required at check-in?
- Answer
- We do require a photo ID at the time of check-in for all reservations.
- Question
- Up to what age do kids stay for free?
- Answer
- Kids aged 17 and under stay for free when accompanying an adult. (If extra bedding is required, additional fees may be associated.)
- Question
- Do you have connecting rooms?
- Answer
- We do have a limited number of connecting rooms on the property. They are available on request only and cannot be guaranteed.
- Question
- Do you have ADA-compliant rooms?
- Answer
- We do have ADA-compliant rooms available.
- Question
- Do you have an early departure fee?
- Answer
- An early departure fee totaling the cost of one night's stay (room charge and applicable taxes) may apply on all reservations.
Restaurant
- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
-
Breakfast: Monday – Friday, :700 a.m. – 10:00 a.m.
Saturday: 8:00 a.m. – 10:00 a.m.Brunch: Sunday: 8:00 a.m. – 3:00p.m. Lunch: Monday – Saturday: 11:30 a.m.-3:45 p.m. Dinner: Sunday – Thursday: 5:00 p.m. – 10:00 p.m.
Friday – Saturday: 5:00 p.m. – 11:00 p.m.Bar Service: Monday-Sunday: 11:00 a.m.-10:00 p.m.
Accounting
- Question
- I have questions about my bill. Who do I call?
- Answer
- For all billing issues, please .
- Question
- What forms of payment do you accept?
- Answer
- We accept all major credit cards.
Pets
- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- Pets are welcome at the Hotel Burnham with no restriction on types or size. Pet owners will be asked to fill out a waiver form accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
- Question
- Do you have pet-free rooms for those with allergies?
- Answer
- We are a fully pet-friendly hotel and do not have pet-free rooms. However, if you do have pet allergies, we are happy to deep clean your room for you before your arrival on your request.
- Question
- Do you have pet-sitting or dog walking services?
- Answer
- Pet-sitting and dog walking services are available through our concierge. Please contact the concierge in advance for these services.
- Question
- How far do you have to walk to take your pet out?
- Answer
- It is a six-block walk to Grant Park, a wonderful place to exercise yourself and your pet. Grant Park is at the corner of Jackson and Michigan.
Concierge
- Question
- I want flowers/chocolates/champagne/gifts sent to the room. How do I do this?
- Answer
- prior to your arrival to set up these services.
Meetings
- Question
- How do I book a meeting?
- Answer
- Fill out an RFP (Request for Proposal) online form to host your next meeting at Hotel Burnham.
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Yes, we are happy to work with you on group rates—please contact us. Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships; how can Hotel Burnham incorporate an eco-friendly element to our meeting?
- Answer
- Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- How do I find out more about booking a meeting at Hotel Burnham or another Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at Hotel Burnham?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
Still have a question? Contact Us
